Orion Prime System: Warranty & Maintenance Guide

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Description

Orion Prime System: Warranty & Maintenance Guide

At Apollo NZ, we are committed to providing premium outdoor solutions that are built for the long term. Our Orion Prime System reflects this commitment with industry-leading warranties and a straightforward maintenance program to ensure lasting performance and protection.


Warranty Coverage

When you choose the Orion Prime System, you are backed by comprehensive warranty support:

  • Structural/Manufacturing Warranty: Lifetime

  • Motor (if applicable): 3 Years

  • Switches & Electronics: 3 Years

  • Powder Coating: 10 Years

Important Notes:

  • The warranty applies to the original purchaser.

  • The warranty can be transferred to a new owner upon request, provided a complete maintenance schedule record is submitted and approved by Apollo NZ.

  • Failure to carry out regular maintenance may void the warranty.

  • Replacement of motors or switches within the warranty period covers parts supply only. Labour for removal or reinstallation is not included.


Basic Maintenance Schedule

Keeping your Orion Prime System in top condition is simple. Follow these easy maintenance steps:

Monthly

  • Louvres & Frame: Wipe clean and inspect for any visible damage or debris.

  • Motor (if installed): Open and close louvres to ensure smooth operation.

  • Switches & Remote: Test functionality and replace remote batteries if needed.

  • Gutters & Downpipes: Clear any leaves or debris to prevent blockages.

Every 6 Months

  • Screws & Bolts: Check and lightly tighten accessible fasteners.

  • Louvre Movement: Apply a silicone-based lubricant to pivot points.

  • Powder Coated Surfaces: Clean with mild soapy water. Avoid harsh chemicals and high-pressure cleaning.

  • Drainage System: Test gutter and downpipe flow by pouring water through the system.

Annually (Recommended Professional Check)

  • System Inspection: Full inspection of motor, louvres, frame, and electronics.

  • Control System: Test sensors and automation if installed.

  • Powder Coating: Check for minor chips or wear and apply touch-up paint if needed.

  • Maintenance Log: Keep a record of all maintenance performed.


Brass H59 Internal Components

Apollo NZ uses Brass H59 in the internal mechanisms of the Orion Prime System to deliver superior strength, durability, and corrosion resistance. Key components include:

  • Drive Sleeves

  • Pivot Rings

  • Motor Interface Components

Maintenance Tips for Brass Components:

  • Every 6 months, apply a silicone-based spray lubricant to pivot points and drive interfaces.

  • During the annual service, ensure a technician inspects brass parts for any signs of wear or oxidation.

  • Never use bleach, acidic cleaners, or harsh chemicals on or near brass components.


Maintenance Log Example

 

DateTaskNotes
17/04/2025Monthly check completedLouvres clean, motor working fine
01/10/20256-month check completedAll components moving well
15/03/2026Annual technician serviceMotor and brass inspected, no issues

By following this simple maintenance schedule, you ensure your Orion Prime System delivers lasting performance while protecting your warranty.

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